FAQs

»	What is Medical Transcription?
	Medical transcription is the process in which the medical records that are dictated by doctors and other healthcare professionals are converted to documents in required format.

»	Do you provide HIPAA complaint medical transcription services?
	Yes, we have executed some technical as well as administrative actions following the HIPAA regulations in order to safeguard the privacy and personal health information about the patients. Please refer to the HIPAA Compliance section.

»	How can be the dictation transferred to you?
	If you use the toll free dial-in systems, our transcriptionists can access your dictations the moment you hang up on the line. Otherwise you can upload your dictations in to our secured FTP servers if you use handheld recorders for dictation or if you directly dictate into your computer.

»	What are the security measures taken by you while transferring the data?
	While you send your dictations from your computer to our secured servers or when your dictations are downloaded by our administrators from our US dial-in servers or FTP servers, 448-bit strong encryption of data is performed

»	Are there any redundancies for your dictation and FTP servers?
	Yes, our secure servers are built with fault tolerant, mirrored drives. So we have a ready redundant system in case of any failures and a backup system if primary system fails

»	How are your fees based on?
	Our fees are based on characters per line. We charge by the line and calculate one line as consisting of 65 characters including all keystrokes.

»	Do your medical transcriptionists sign confidentiality agreements?
	Yes, all of our transcriptionists and other staffs sign on non-disclosure and confidentiality agreements before working with us, which is effective for two years post their disassociation from the company.

»	What quality measures do you undergo?
	We have three levels of word-by-word quality check performed by our senior editors and proofreaders. The transcribed documents are checked for any spelling errors, omissions, and formatting, etc., before they are uploaded

»	Do you have any sub-contractors for our transcription work?
	No, every transcribed document is processed by our own employees in our office, so we have better security and control over patient information.

»	How long do you maintain our dictations and transcripts?
	We usually delete voice files every eight weeks and the transcripts every six months, although it is left to the clients to decide how long we should archive their dictations and transcribed reports.

»	How long do you take to accommodate a doctor?
	Normally, we take two doctors onboard every week. If there is a requirement for more than two doctors to start the same week, we need a one-week notice before we start

»	What is the turn-around time of your medical transcriptions?
	We provide excellent turn-around times of about 24 to 48 hours guaranteed. General transcriptions will be available for your review and printing before 9 a.m. the following day, which will be less than 24 hours turn-around time. We also offer the facility of next day reporting (practically 12 hour turnaround time while charging for 24 hour turnaround time). For example, you will get back the reports at 9.00 a.m. irrespective of the time you dictated them the previous day, from 9.00 a.m. to 9.00 p.m. You can also select turnaround times to meet your needs – 48 hour, 24 hour, and 12 hour. You may choose different default turnaround times by report type or you can specify that with each report.

»	What is the cost of your service?
	We normally charge on the basis of turnaround time and per line, upholding the Billing Method Principles approved by the Medical Transcription Industry Alliance in 2001. The real rates come very cheap in comparison to in-house or other outsourced agencies, at least 10-30% lesser, because of innovative use of transcription methods and smooth and informed workflow. We are happy to quote you a price after we have established a "scope of work." You will understand it is impossible to provide one set price when no two clients want the same thing. Please e-mail us to get an understanding where and how can we save costs for you with making better workflow. Research indicates that the in-house transcriptionists can cost as high as 40 cents per line. Our competitors in this field charge up to 17 cents per line. But our service can run as low as 6* cents per line. This means that you can save 25% to 60% from anywhere. *Depending on dictation quality and turnaround time.

»	Are there any other fees?
	No.

»	What are the payment methods?
	Payments are to be made by wire transfer.

»	Do you have any references for your service?
	For the new customers who are interested in evaluating our services, after the free trial period, we provide them with some of our existing customer contact details, which they can use for further references.
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